Dr. Relly Nadler: Today we are going to look at sales and service performance. So taking some of the ei competencies that we have been talking about in regards to leadership and how it translates to sales and customer service. Some of the questions that we are going to look at today are: How can emotional […]
Dr. Relly Nadler: On this call, both Cathy and I want to talk about some of the emotional intelligence strategies. We really want to take the opportunity to zero-in on some of the tools and strategies that are facilitated by taking the Emotion Quotient Inventory. It’s a tool that has been around for a while; […]